From The Founders: Odondo — Re-imagining the customer support journey – Eureeca


With a digital name middle idea on the coronary heart of their marketing strategy, Odondo’s distinctive platform is disrupting and remodeling the supply of customer support, for these seeking to bolster an current in-house staff, or the place customer support is presently outsourced however not delivering. We had the prospect to sit down down and dig into the core of Odondo’s mission and imaginative and prescient as we talked to one in every of its founders, Aamir Baloch, who has raised 100% of its goal funds by Eureeca and is now in overfunding. 

Promising a “customer support in a field” platform expertise, Aamir has allow us to decide his mind with a couple of rounds of questions to raised perceive how they got here up with such a distinct strategy to re-imagining the supply of customer support in a £270 billion international market that continues to develop.

Q: What downside does your organization resolve?

Aamir Baloch: Odondo resolves a number of current points with points corporations face with customer support right now. No matter whether or not it’s in-house or outsourced, the standard mannequin of customer support supply suffers from inflexibility, low-quality brokers, and excessive prices that value companies time, cash, and a greater buyer expertise. With Odondo, we purpose to repair these points with cost-effective customer support options that can quickly be autonomously constructed, resourced and managed.

Q: What makes your organization distinctive in your market?

A.B: Odondo’s platform matches a community of remote-working, gig-economy brokers to purchasers on-demand, offering them with greater high quality customer support, delivered flexibly and all at a decrease value. With over 150 brokers right now, we plan to develop and rollout “customer support in a field” – a self-service model of our platform that can revolutionize how purchasers construct and handle their customer support features. Merely put — we’re simple to make use of and solely pay-as-you-use.

Q: What made you resolve to strive crowdfunding?

A.B: Our proposition is easy — to know the issues inside the customer support business and resolve them. Most of the points are very well-known to anybody who’s needed to sit and wait on the top of a telephone name for ages. We plan to roll out a self-service customer support platform and instruments which can be simple to make use of, pay-as-you-use, and ship a top-quality buyer expertise, and want to invite everybody to affix our journey.

Q: The place do you see your online business and market in 2 years?

A.B: We’ve gained actual traction during the last 12 months by our “managed service”, with revenues of £1.5M as we proceed to reimagine the customer support journey and supply. Within the present financial local weather, corporations have gotten ever extra delicate to buyer sentiment, and nice customer support is more and more changing into an actual differentiator for forward-thinking corporations.  The wonderful thing about our mannequin is that we don’t must personal the market to achieve success — we’re effectively on the best way to changing into an enormous firm. On the present run charge, we purpose to interrupt even within the subsequent 12 months.

Q: What are you most happy with within the years you have got been working?

A.B: A lot of issues!  However primarily the tenure of a few of our purchasers and brokers for one, a few of whom have been with us for greater than a 12 months and who clearly love what we do and the way we do it. Our aim is to proceed making our purchasers and companions pleased with Odondo’s companies.

Q: You have got the funds raised – what’s the very first thing you propose to do?

A.B: Take a minute to catch our breath after which push on — the funds will assist us develop our gross sales staff and sort out new geographies of which MENA is a precedence. We additionally plan to develop our tech staff to assist us ship our distinctive and cost-effective self-service customer support platform to the SME market who’re presently priced out of outsourcing.

Q: How would you qualify the investor response thus far?

A.B: The engagement has been nice thus far!  We imagine that buyers perceive the issues we’re fixing for firsthand, and get what we’re doing to seriously change issues for the higher. We imagine that when we rework the customer support expertise, we’ll set a precedent with our platform and easy-to-use answer companies.

Agile Buyer Service That Scales with Demand

Odondo’s distributed on-demand mannequin provides you entry to skilled, high-quality brokers that ship higher customer support at a decrease value. It’s that easy. Much more so after our interview with Aamir we see a transparent image of Odondo. 

One which exhibits their options revolving round a customer-centric strategy on fixing the advanced customer support issues with a “customer support in a field” self-service platform. We hope buyers and future purchasers will witness how Odondo will rework and revolutionize how they supply a brand new journey to purchasers and supply an excellent model expertise. 

Able to put money into the chance? 

Should you’re curious about studying extra about Odondo and its crowdfunding spherical, go to the official Eureeeca web site be taught extra about them and see the large decisions of funding potentialities now obtainable. Attain out to us utilizing our contact kind if in case you have any questions or feedback, or just need to be part of our rising crowdfunding portfolio. 


Please enter your comment!
Please enter your name here