Hiya, Kickstarter Neighborhood. My title is Elana, and I’m Kickstarter’s VP of Product and Design. As we speak I’m writing to inform you a few new function we’ve launched that builds on different latest enhancements we’ve made to the platform as a part of our dedication to maintain creators and backers protected.
Creators will typically report back to us that they’ve skilled harassment within the feedback on their challenge web page or of their challenge updates. As a result of feedback on a challenge can solely be left by backers of that challenge, we’ve seen that there are typically individuals who grow to be backers (typically making very small pledges) solely so they can depart abusive feedback. Clearly, these aren’t backers who’re pledging to help a challenge or its creator in good religion, and creators (in addition to different backers) have tell us that they want us to do one thing about it.
Our resolution is a brand new function that allows creators to flag doubtlessly abusive backers to our Belief & Security crew for evaluation. Utilizing this function, a creator can shortly and simply tell us a few backer they imagine is harassing them. Feedback from this backer shall be instantly hidden from public view whereas our crew opinions the creator’s request and determines whether or not the backer has certainly violated our Neighborhood Pointers and must be completely eliminated.
It’s essential to know that flagging a backer by this request doesn’t assure that they are going to be faraway from a challenge. As an alternative, it alerts us to a scenario {that a} creator believes we should always look into, and allows us to shortly act on it. There are in fact occasions when a backer may depart a official vital remark {that a} creator doesn’t like—feedback that don’t violate our tips is not going to trigger a backer to be faraway from a challenge.
To submit a request, a creator might want to choose the remark that they imagine to be abusive and click on on the backer’s title. They’ll see a “Take away backer” button within the modal that opens up which they will click on to begin the request. The creator will then want to write down an outline (at the very least 140 characters) of why they imagine the backer must be eliminated in addition to choose the suitable class that aligns with their rationalization. This data will assist give us the context we’d like as a way to examine and decide.
If our Belief & Security crew agrees that the backer has violated our tips, we’ll e-mail the creator a affirmation and take away the backer from the challenge. We’ll additionally ship the backer an e-mail alerting them to the truth that they’ve been faraway from the challenge and are not in a position to again it—the backer can even see this data in a banner on the prime of Kickstarter’s web site when they’re logged in.
If our crew decides that the backer didn’t violate our tips, the creator will obtain an e-mail with this replace, and the backer’s feedback shall be made seen as soon as once more. In circumstances like this, we is not going to notify the backer in regards to the request—they’ll solely be alerted if we finally decide that they’ve violated our tips.
I wish to ship an enormous thanks to all of the creators and backers who’ve generously given their time to speak to us behind the scenes about new options like this, and who’ve offered useful perception into what they’d wish to see from us. On that be aware, in case you haven’t already learn up on the work we’re doing with the Kickstarter Neighborhood Advisory Council, please do! This wonderful group, which launched in June, is made up of a various group of Kickstarter creators from throughout a variety of inventive industries. We’re thrilled to be collaborating with them to make Kickstarter as helpful, welcoming, and inclusive as it could probably be.
—Elana Jacobs; VP, Product and Design
Examine different security enhancements we’ve not too long ago made to Kickstarter:
Enhancing Remark Moderation—A part of Our Dedication to Holding Creators and Backers Secure
Extra Commenting Enhancements Designed to Maintain Creators and Backers Secure
