Q2 coverage updates: public advocacy, content material moderation, and extra


As a part of our ongoing mission to maintain our policymaking predictable, clear, and inclusive, we’re again with a Creator Coverage Engagement Program (CPEP) replace. Learn on to listen to about this quarter’s coverage developments and how one can share your suggestions with our group.

Final quarter

In February, we proposed updates to the “hate speech” and “harmful organizations” sections of our Neighborhood Tips, which we refined and finalized in March due to creator suggestions. We additionally introduced plans for the Creator Advocacy Initiative and our first Transparency Report, each of that are works in progress we’ll make sure to maintain you up to date on sooner or later.

This quarter

Though there are not any proposed updates to our Tips this quarter, we do have some developments to share:

Public coverage advocacy

As a part of Patreon’s ongoing assist of public insurance policies that promote the creator economic system world wide, we lately joined…

  • 60+ firms in denouncing the current directive towards well being care entry for transgender kids and their households by Governor Abbott of Texas, United States:
    For years now we have stood to make sure LGBTQ+ folks … are secure and welcomed within the communities the place we do enterprise,” stated the assertion revealed within the Dallas Morning Information, “... We name on our public leaders — in Texas and throughout the nation — to desert efforts to write down discrimination into regulation and coverage.”
  • 40+ firms in supporting a United States invoice designed to cease main tech firms from “preferencing” their very own merchandise on their on-line marketplaces. It’s essential that policymakers hear from as many teams as doable that large firms shouldn’t be gatekeepers to the creator economic system.
    These techniques not solely hurt competitors,” the letter stated, “but in addition deprive shoppers of the progressive choices a vibrant market would yield.
  • 35+ firms and teams in cautioning towards proposed United States laws which was supposed to guard shoppers from unsafe merchandise. In follow, nevertheless, it might saddle small and rising digital service companies with burdensome compliance necessities that, as famous within the letter, would finally “restrict artistic expression.”

Moreover, the Coverage Staff’s personal Courtney Duffy hosted a panel at South by Southwest (SXSW) in Austin, Texas, United States centered on how non-public, public, and authorities leaders can construct enduring insurance policies to advertise the creator economic system.

New device for creator-first content material moderation

The overwhelming majority of Patreon creators function inside our Neighborhood Tips, that are upheld by our content material moderators and are designed to maintain customers secure. When creators do have interaction with Patreon’s content material moderation, they deserve interactions rooted in compassion and schooling. That’s why we’re completely happy to announce a device we’ve been engaged on (which creators have been asking for!) that’ll make content material moderation extra creator pleasant.

The context:
Most content material violations on Patreon are gentle and simply remedied. In these circumstances, and within the spirit of compassionate moderation, the moderator first presents the creator an opportunity to amend or take away the content material on their very own. Till now, if the piece of content material flagged for violation will get left unresolved, the moderator’s solely subsequent step has been to freeze the creator’s full Patreon web page till the repair is made. When that occurs, creators could be disrupted from posting new content material, partaking with patrons, amassing payouts, and so forth.

The replace:
The brand new device, which is able to roll out steadily over the approaching months, offers moderators an intermediate (and fewer disruptive) choice for addressing these gentle violations: quickly hiding the particular submit from patron view so the violation could be addressed with out freezing the creator’s entire Patreon web page. This lets the creator function as normal within the meantime.

The underside line:
We consider this device will considerably scale back cases of single moderation actions leading to full web page suspensions, and we hope it should provide help to really feel each extra knowledgeable and higher protected on Patreon. When you have any ideas, our Product and Design colleagues are keen to listen to your suggestions each on this device and typically.

Be part of our coverage livestream

The Coverage Staff will host a livestream on Tuesday, June 14. In the event you’re unable to hitch us dwell, we’ll observe up with a recording. (Be aware that the livestream will happen in English.)

Click on right here to RSVP and be happy to incorporate any questions you’d like us to reply. Additionally, for a full week following the occasion, the Coverage Staff shall be answering further coverage questions in Discord #policy-live-q2-2022, a devoted Q&A channel within the Patreon Creator Neighborhood Discord server. Within the meantime, you possibly can all the time attain the group by e mail at CreatorPolicy@Patreon.com.


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